DHL International Express

DHL Express Service Company is the marketing leader of global express industry. It can deliver express to 220 countries and districts, with the network covers more than 120,000 destinations (the districts with main post area code), and provide the special delivery and express service for enterprises and private customers. Sinotech Logistics deeply and widely cooperate with DHL, which is the first-level agent of DHL Hong Kong, acting for almost all the DHL services. Because of the large delivery quantities and excellent service, Sinotech Logistics has the obvious advantage on the price for DHL, with speedy delivery, which is one of the major agencies of DHL in Shenzhen District. Our strong goods processing capacity, perfect logistics operation system, and professional facilities operation team are the assistor for your success.

Reference Time
The package has been calculated since it is delivered to DHL warehouse. The normal reference delivery time is 2-7 working days (the time is from the express is uploaded on the website to the consignee received this express), except the special circumstances! The delivery time is very much to each customs clearance time and flight arrangement of the destination.

Track Service
After the goods have left the processing center of our company, on the same day through the port smoothly, you can inquire the receiving record on DHL inquiry website, and also inquire the full track information on DHL website, the signature time and name.
For DHL express, after processing the delivery, our company will generate the tracking No. Normally, it will be uploaded on the website within 2 working days after it is delivered from our company. After it is uploaded onto the website, the tracking No. provided by our company can be used as the reference information for real time tracking.

Compensation//Insurance/Other Value-added Service:
Compensation Standard
For the Express of Missing Item, Lacking Item and Damaged
If the weight, quantity or pieces of the express received by the consignee is unconformity, please within 24 hours after receiving the package, the consignee should feedback to DHL in the destination about the lost or damages, and provide the filing No. in the local registration office and accident certificate for our company with 7 working days, so as for the investigation and claim of DHL. If it is approved by DHL, the highest compensation is free of freight, compensation for the declared value of the package, but the highest is not exceeded USD100. Part of damage or lost should be compensated according to the actual number of the percentage of the total loss, but the highest compensation is not exceeded USD 100.
The Express lost caused by the customs selective examination
When the express goes through the customs, the customs will open the parcel for inspection, which may cause the parcel lost, (all or part of) the inner items of parcel lost, or held by the customs. Our company will not assume any responsibilities for it. Insurance .Our company can purchase the insurance on your behalf.

Item Description
When declare the name of goods, it should fill in the actual name of goods and quantity, and it will not accept the gift or sample declaration.
Declared Value
DHL has no requirements on the declared value, so the customers can decide to fill the amount by themselves. It is suggested to declare according to the actual declared value of goods, to avoid the high tariff and penalty.
Consignee Address
DHL will not accept the P O BOX address, and it has to provide the consignee’s telephone. The above information should be filled in English, and it does not accept other languages.